Hello,

osTicket is definately a great product by any standards.

Since this is a suggestions thread, i would want to put across a few ideas

Ability to assign a ticket to more than one team member, and probably thier role (senior technician, NetAdmin, System Admin, etc) you can use Department transfer

Calendering service for task dates, etc

User Registration is not a forum...

Users should be managed by thier managers, in case there are multiple companies being supported

more granular Access List controls /

in rest maybe are good things...