Problems with new ticket emails - workaround?

blainy

Hi there,

i had some troubles to send out mails for new created tickets by smtp.

After a lot of trial and error... i got it working for me, and maybe this helps someone else here.

I always got smtp errors, like unable to email via smtp.

In the Admin Panel under emails i had some german characters in the field for Email Name: in our company name there is an ö

After deleting / replacing that character it works fine. For the moment i only use a-z, with nothing else in.

As a workaround that is fine for me, maybe this could fixed in a future release.

ntozier

This is probably easily fixed at the database level. My ost_email table charset is set to latin1 with a collation latin1_swedish_ci. If we change it to utf8 and utf8_general_ci and then change the following columns use the column charset and column collate of utf8 we should be good:

name

userid

mail_host (probably not needed)

It should then store the data correctly when it comes to characters with umlauts, accents, etc.