Fixing email field with a fix email in creating new ticket

niaz_ph

Hi,

I am using osticket and it's excellent. I like to know if i want to fix a single email id always staying in email field while creating a new ticket. is it possible and for that how should i change the script? For example i like to add "abc@abc.com" which will be stayed in email field always in creating new ticket.

ntozier

Sorry but I'm really not sure what you are asking.

If you're asking to auto populate the email field with the exact same email address every single time then edit /include/client/open.inc.php and /include/staff/open.inc.php and set the input name="mail" value="theaddress@youwant.com".

If your asking how to change a single email address in the data base there are many ways to do it the easiest would be to run a query like:

UPDATE ost_ticket SET email='theaddress@youwant.com' WHERE age='theaddress@youWantTochange.com'

If your asking something else you will have to re-ask your question in another way.