Custom Field issue on Open New Ticket?

Pain_Reigns

Hi,

Could somebody point me in the right direction? I have created a custom field called Company, if I create a new ticket via the open new ticket button all works as it should,

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If I log in to check the status

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and then use the new ticket button the page fails to load, I have some idea on the issue but I'm not sure what needs to be added,

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The code it calls is in /include/client/open.inc.php

<th width="20%">Company:</th>

<td>

<?if ($thisclient && ($Company=$thisclient->getCompany())) {

?>

<input type="hidden" name="Company" value="<?=$Company?>"><?=$Company?>

<?}else {?>

<input type="text" name="Company" size="25" value="<?=$info?>">

<?}?>

 <font class="error">* <?=$errors?></font>

</td>

If for example I change

<?if ($thisclient && ($Company=$thisclient->getCompany())) {

<?if ($thisclient && ($Company=$thisclient->getName())) {

then the page loads correctly and the name is pulled into that field.

So if anyone could point me in the right direction I would appreciate it.

Cheers

Simon

livpl7

Try to insert method

function getCompany()

{

return($this->company);

}

into class.client.php.

Pain_Reigns

Sorted!!

Spot on, that sorted it out.

Cheers livpl7