Hello,
I would like to disable the automated email that goes to the client when a new reply is posted on their ticket, I can't seem to find an option for it so maybe I have to go further in to the script?
Can anyone help please?
Dan.
I believe that this should do it:
Go to "Admin Panel" -> "Settings"
scroll down to "Autoresponders (Global Setting)".
disable "New Message:"
All those were disabled by default, Still it sends an email?
Do you have it enabled in the department?
Admin Panel -> Departments -> (Your department)
under Autoresponders
New Message:
No it is also disabled there. :(
Anyone got any other ideas?
Have you installed any mods or are you running a default install from the distribution archive? If no, then this might be a bug.
Can anyone else confirm that they have experienced this problem?
Im using the code as it was when I downloaded, no mods. Could you point me to the right part in the code where it sends this email?
I've never touched that part of the code, but I think that it is in:
/include/class.email.php
Just took a look and it looks like i was wrong and that it is actually in
/include/class.ticket.php
starting on line 1357.
Found it, thanks, Commented out the below line in class.ticket
$email->send($this->getEmail(),$subj,$body,$file);
Just in case anyone else has this problem.
