Sending Email to Creator of Ticket

mikenabhan

I am having an interesting problem. Emails are not being sent when a ticket is created, updated, or anything else, but it is only to the client. All my staff get emails, the admin address gets the email, but clients will not.

I have turned on all notifications within the panel and still nothing, it is not a php error either.

Does anybody have any suggestions?

ntozier

If you go to Admin panel -> Settings and scroll down to Autoresponders (Global Setting), what do you have enabled?

mikenabhan

Literally all of the alerts are on.

ntozier

Please check your php logs for errors.

mikenabhan

As I stated before, there is nothing in the PHP error logs, I just went through and checked again to be sure. There is nothing in the mail server logs either.

ntozier

Have you had your clients check their spam filter / junk box etc?

I've seen that happen before on my implementations and it almost always has been that the clients host or spam filters prevented the message from being delivered.

mikenabhan

Have you had your clients check their spam filter / junk box etc?
I've seen that happen before on my implementations and it almost always has been that the clients host or spam filters prevented the message from being delivered.

I have checked this and still nothing. I've tried with different email servers as well.

sanataraj

Alert/Notify to Client on delayed lastmessage and lastrespond

Hi,

With reference to the below link

(http://osticket.com/forums/showthread.php?p=29972#post29972)

How to alert/notify client by email, if the last message from him is pending for more than 7 days.

I have created separate subject and body for this in email template.