Check out this thread, I think it might be what your looking for.

(http://osticket.com/forums/showthread.php?t=5989)

I also found these very useful to:

(http://www.openscriptsolution.com/2009/12/10/add-new-field-in-edit-ticket-form-of-osticket-v1-6-rc5)

(http://www.openscriptsolution.com/2009/11/15/how-to-add-extra-fields-on-the-open-ticket-form-of-client-side-in-osticket-v1-6-rc5)

I hope this helps!

Mike Supczenski

can any one help me, i want add combobox or dropdown menu like help topic ?

i put dropdown below help topic menu, can anyone help me... create database, link to database, etc..

i try like dropdown help topic and edit same help topic menu but in dropdown menu not load...

please help me