Disabling Email mandatory fields: Issue editing

eits

Hi guys,

I have been looking for a successfull method to disable email mandatory field both in Front end and backend.

The following post was very helpfull, but is not 100% fail proof.

http://osticket.com/forums/showthread.php?t=3192(http://osticket.com/forums/showthread.php?t=3192)

The issue I found and currently trying to resolve is, after creation of new ticket without email address, I attempt to edit the ticket and save details such as name,phone or due date but i receive an error reporting that email is required and will not let me edit the ticket details until a valid email address is inputed.

I had checked the following file @ /include/staff/editticket.inc.php

to see if I could make modifications but was unable to see the logic associated with mandatory field except for;

'email'=>$ticket->getEmail(),

which was the only bit of code that referenced email.

Could anyone please shed some light on this issue.

Thanks in advance :)

have a great weekend

ntozier

*** WARNING! READ ENTIRE POST BEFORE YOU DO THIS ***

You would want to edit:

/include/class.ticket.php

Look for all instances of

$fields = array('type'=>'email', 'required'=>1, 'error'=>'Email is required');

and change the 1 to a 0. There are two of them if I remember correctly.

I do not advise doing this, as I do not know what other changes this action might necessitate, but if you really want to do it, enjoy. Note: I believe that email in the database is set to NOT NULL... so bare minimum that would have to be changed also. OST uses email addresses like a username for the person opening a ticket. Disabling it will break all kinds of things (such as people being able to log into OST and review their tickets).