Massive problems with special characters

DanyelAndre

Hello community,

first I like to explain that osTicket is the first ticketing system I have ever installed. I love it and I don't want to change to another system.

But there is a massive problem with the handling of special characters:

- Incoming e-mail sender's name is not displayed well. For example: if the sender's name is "André" in osTicket it's shown as "Andr"

- My name contains special characters. If I put this name into the field for outgoing e-mails, NO e-mail is leaving my system and causes following error message:

Validation failed for: =?ISO-8859-1?Q?"Danyel=20Andr=C3=A9=20Photography"?=

- The same happens if the signature for outgoing mails contains special characters.

That means: it's totally unsecure if support mails leave the system or not.

Will this problem be fixed in one of the following versions or does anyone have a solution?

Thank you all

Danyel

ntozier

Since 1.6ST has been released there have been several posts on the forums about encoding issues and solutions. I recommend that you search the forums.