Ticket notification by email without logging in to cp

Rich

Hi,

i've been using os ticket for a good while now, i just have one small gripe which is that i have to login to the cp view new tickets.

I'm sure there will be a way to get this process sorted so that i am automatically notified via email but I can't seem to get it right - Am i right thinking it's something to do with email piping and cron jobs? No problem doing this but i need to know what to put where?

Any help much appreciated

Rich

ntozier

You would need to enable new ticket alerts in the Admin Panel-> Settings to yourself. Scroll down to "Alerts & Notices" and enable "New Ticket Alert", and then tick the check box for who you want the new ticket alerts to go to. We personally use "Department Manager" which is setup for a email list. (If you are going to do this you need to make sure that the department manager email is setup also). Any tickets created via web interface will then send you an alert email with the ticket body.

If you want it to process email and craete new tickets from the emails you need to setup the email address and then setup cron to process things every so often. Information on this is located at:

http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

Rich

Hi and thanks for the reply...

I've had a look at the cron info link but I think it's a little beyond me.

I know where I need to put the command line or script for the Cron in my web hosting account but thats where my knowledge stops.

Presumably the code will be something like: /usr/bin/php /home/sites/website.com/public_html/osticket/api/cron.php

Do I need to do wnything with the cron.php or perhaps the permissions to get this to work (if it's correct?)

Thanks

ntozier

crontab has five fields for specifying day , date and time followed by the command to be run

at that interval.

* * * * * command to be executed

- - - - -

| | | | |

| | | | +----- day of week (0 - 6) (Sunday=0)

| | | +------- month (1 - 12)

| | +--------- day of month (1 - 31)

| +----------- hour (0 - 23)

+------------- min (0 - 59)

so to dissect the FAQ

*/5 * * * * nobody /path/to/php /path/to/api/cron.php

| | | | | |

| | | | | +---- user to run as

| | | | |

| | | | +----- every day of week

| | | +------- every month

| | +--------- every day of month

| +----------- every hour

+------------- when called or every 5 minutes.

* means any and all legal value

The command would be

"/path/to/php /path/to/api/cron.php"

You will want to change "/path/to/php" to where your instance of php resides. This can vary greatly depending on *nix flavor.

To get what this should be you might be able to run (from a command prompt)

which php5

You will also want to change "/path/to/api/cron.php" so that it is the full path to the /path/to/osticket/api/cron.php file.

note: syntax table blatantly stolen from:

http://www.adminschoice.com/crontab-quick-reference(http://www.adminschoice.com/crontab-quick-reference)

You should not need to play with permissions, or at least I do not recall having to when I first setup OST under Linux years ago. .