Cannot create new ticket-What do I change in code?

imnetwork

I know that there is something in the code that needs to be changed to be able to create a new ticket and then have that ticket sent by email to the person requesting help. I changed it before but my computer crashed and I lost all my information. I reinstalled the script on a new server and it does not work. Could someone please tell me where in the code and what I need to change to make this work? I tried using the search function in this forum and it is worthless. I appreciate the help. Thank you.

ntozier

A base stock installation on a stock database does not require any changes to create tickets... if its installed correctly it just works.

However, if you are using an old Database that you added fields to, you will need to re-add the fields to OST. You may find this thread helpful to do that:

http://osticket.com/forums/showthread.php?t=7300(http://osticket.com/forums/showthread.php?t=7300)