Attachment option in Client view is not showing

gulatinaveen

I am trying to rectify this issue, but unable to understand the reason.

My Attachment settings are as below

Attachments Settings

Allow Attachments: checked Yes

Emailed Attachments: checked Yes

Online Attachments: checked Yes

Staff Response Files: checked Yes

Attachment Folder: Web URL

on saving the settings, it was successfully updated without any errors.

Now when a client opens to log in a ticket, there is no option of uploading an attachment???

I wonder why so.

Can anyone help me please

Regards,

Naveen

ntozier

Well for starters Online Attacjmenmts has two check boxes and you have only mentioned one of the checks.

Also "Attachment Folder:" is a local folder. It is not a web url.

For example:

C:\inetpub\wwwroot\osticket\attachments

/var/www/apache/osticket/attachments

The webuser must have write access to the folder. Also make sure that you enter some accepted file types. Like:

.doc, .docx, .gif, .jpg, .png, .pdf, .txt

based on what you want to accept.

gulatinaveen

@ ntozier, Thank you so much for your reply

Well, I have both the check boxes in online attachments checked as yes.

The attachment folder is

/home/mydomain/www/attachment_folder

This has been tested and hence succesfully updated. The folder also has all the permissions to write.

OsTicket, updates this setting only if the path is correct and the folder is writable.

As far as my understanding goes, everything is right as per the manual and instalation guide of OSticket.

Your help will be a great boon to me. I have been trying all possible alternatives and strugling to find an answer since one week now.

Regards,

Naveen

gulatinaveen

Hi friends,

I am attaching two screen shots as well, on of the settings of attachment, and the other of the view from User login.

As you can see the attachment options are all selected, but user side is not showing anyoption to attach a file, I am really confused

Please help

Regards,

Naveen

settings for attachment.jpg

user side view showing no attachment option.jpg

gulatinaveen

The issue got resolved,

I was supposed to

Leave "Authenticated users Only. (User must be logged in to upload files)" unchecked.

and this did the trick

Thanks Nicole