Automatic email call logging

kohult

Hi,

I have setup OsTicket which is provided as package by my web host. everything work as expected, I have a pop box created for an email address "support@mycompdomain.com" where OsTicket will happily collect emails, then log and sent confirmation back to the users.

However, the auto email logging/piping only works if an operator/admin is logged on. Emails sent after hours only gets logged when the first operator log in to OsTicket usually the following day.

I have asked for help from my web host and they say I will need to set a cron job and schedule it to run at set intervals.

Unfortunately, I am a novice in unix/linux environment - have read OsTicket Wiki but couldn't make any sense of what is being said.

I can see 3 files /scripts/automail.pl , /scripts/automail.php and /scp/autocron.php - Can someone please tell me the exact line that is required for the cron schedule so that emails are logged automatically at set interval.

Many thanks

Kohul

ntozier

This is discussed at the wiki.

source: http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

Recurring tasks scheduler (Cron Job)

This is the most convenient method if your hosting provider allows scheduling recurring tasks via crontab on *nix or "Scheduled Tasks" on a Windows server. Please refer to your hosting manual or contact your hosting provider for instructions. The PHP CLI executable is called to run cron.php.

Add the following entry to cron file normally in /etc/crontab in *nix systems and adjust the time and paths accordingly.

*/5 * * * * nobody /path/to/php /path/to/api/cron.php

For windows users in "Scheduled Tasks" add "c:\php\bin\php.exe c:\website\osticket\api\cron.php"

Recurring tasks scheduler (host's custom task scheduler)

Some hosts do not allow adding cron jobs, and instead only allow you to probe scripts located at a publicly accessible URL. In this case, you will schedule the task using your webhost's scheduling interface and http://domain/path/to/osticket/api/cron.php(http://domain/path/to/osticket/api/cron.php).

To prevent unauthorized execution of scripts from the outside, Settings => API has rules for allowing external access based on originating IP and an API "passphrase", which is actually the User Agent string of the agent trying to access cron.php on your web server.

If the User Agent string is not changed to the API key, the request will be denied, email will not be polled, and API error - code #77: Unknown remote host or invalid API key will appear in your system logs under the osTicket dashboard.

If your host allows you to modify their schedulers User Agent string, then change that to the API key and add your webhost scheduler's IP to Settings => API => API Keys.

External triggering using wget

First add an API key and IP to Settings => API => API Keys.

Enter the IP of the host that the wget will run from.

Enter 3 separate words into the passphrase box (these are used in conjunction with the IP to generate hashes)

Click submit

A hash will be generated

Then, setup a cron job to run wget */5 * * * * nobody wget -q -O /dev/null --user-agent= http:///api/cron.php

kohult

Thank you, I'll give this a try and let you know.

kohult

Thank you, its now working. Just for reference, our *nix web host allows cron job schedules. so have done the following:

1) set permission on ../api/cron.php to 711

2) Scheduled the task with "/usr/bin/php5 /home/sites/My Domain/public_html/Path to OST/api/cron.php"