Email to create new ticket help

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Hi all, I am hoping you can help me out.

The system send emails fine and even fetches email (when I reply to a ticket) and logs the email to the ticket. But it doesn't not create a new ticket if I just send an email.

Is there a special subject or phrase in the message that will create a new ticket?

With my host I can not have cronjobs so have enabled auto cron

osTicket 1.6

Enabled: Auto Cron

Enabled: POP/IMAP email fetch

Dissabled: email piping

Outgoing Emails: none use php

Default System Email: osticket@mydomain.com

Default Alert Email: use above

System Admin Email Address: support@mydomain.com

Is there a walk through for pop/imap set up?

Thank you for you help I really appreciate it :)

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I can see that osticket reads the email (it goes from unread to read when I check the online webmail)

Note: outlook etc doesn't check the osticket@mydomain.com address

hotwired007

I think you need to enable piping...

jamewhite86

Email to create

Logs the email to the ticket. But it doesn't not create a new ticket if I just send an email.thanks for sharing the inforamtion.

backspace

Thanks hotwired007 I will try to figure out piping (do I have pop enabled aswell as piping or dose it replace pop?)

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Still not working

I have gone down the path of piping but found that I can with our current host :(

Have also tried accepting all attachments ie (.*) in case it was reading the email as an attachment.

Still no luck :(

Is there something I have to add/edit to one of the php file to get it to log new emails as new jobs?

backspace

Location of creation

Does any know what part/parts of the file/files that directly relate to the creation of a new ticket via email?

I have spent so much time on this and am getting it no where! ::

backspace

SOLVED ('required'=>0)

Added a new feild that I wanted to be required at staff and user level so natuarly I set requried to 1 (yes) instead of 0 (zero/no). changed back to 0 and now it works.

Was

$fields = array('type'=>'text', 'required'=>1, 'error'=>'Location required');

Should have been

$fields = array('type'=>'text', 'required'=>0, 'error'=>'Location required');

Hope this helps.

nicolarx

where

hello,

where i can changed this string??

tranks

Added a new feild that I wanted to be required at staff and user level so natuarly I set requried to 1 (yes) instead of 0 (zero/no). changed back to 0 and now it works.
Was
$fields = array('type'=>'text', 'required'=>1, 'error'=>'Location required');
Should have been
$fields = array('type'=>'text', 'required'=>0, 'error'=>'Location required');
Hope this helps.

ntozier

He's talking about osticketDir/include/class.ticket.php, unless you modified your source and added fields this is not a change that you would possibly have to make.

nicolarx

ticket by email

mmm ok,

but I do not understand how to create a ticket by email.

What should I change?

thanks

He's talking about osticketDir/include/class.ticket.php, unless you modified your source and added fields this is not a change that you would possibly have to make.

ntozier

You would setup an email account some where. You would then configure OSTicket to connect to that server via POP or IMAP. OSticket will then poll that account for mail. If it sees new mail it will create a ticket using the information in the email. Lastly you would setup a cron job or windows task scheduler to run the /api/cron.php every few minutes to check for mail.

More information can be found at: http://osticket.com/wiki/Email_Settings(http://osticket.com/wiki/Email_Settings)

nicolarx

ok, thank you very much, i try.

You would setup an email account some where. You would then configure OSTicket to connect to that server via POP or IMAP. OSticket will then poll that account for mail. If it sees new mail it will create a ticket using the information in the email. Lastly you would setup a cron job or windows task scheduler to run the /api/cron.php every few minutes to check for mail.
More information can be found at: http://osticket.com/wiki/Email_Settings(http://osticket.com/wiki/Email_Settings)