Im guessing you already have Putty installed but just incase.. u need to install it
(this should be step by step)
aptitude update
aptitude upgrade
aptitude install apache2 php5 libapache2-mod-php5 php5-imap
aptitude install mysql-server mysql-client php5-mysql
aptitude install phpmyadmin
aptitude install unzip
download osticket from www.osticket.com(www.osticket.com)
extract files and create a .zip file from teh files in the upload directory (upload.zip) - copy to PSFTP working directory (eg. C:\PSFTP)
open PSFTP - set PSFTP local working directory
lcd c:\psftp
Connect to osticket server
open {SERVERIP}
Change directory to webroot
cd /var/www
Upload upload.zip file to server
put upload.zip
Quit PSFTP
quit
Open PUTTY and connect to server
navigate to webroot folder
cd /var/www
Extract zip file
unzip upload.zip
remove upload.zip file from server
rm upload.zip
navigate to include folder
cd include
create a copy of ost-include.sample.php and rename to ost-include.php
cp ost-include.sample.php ost-include.php
set chmod for file
chmod 777 ost-include.php
close putty
open http://{SERVERIP}/phpmyadmin
log in and create a database called osticket, then log out - could possibly create a user account for osticket db to increase security?
open http://{SERVERIP}}/setup
follow instructions inputting details created before for database
open PUTTY and connect to {SERVERIP}
navigate to webroot
cd /var/www
remove setup directory
rm -r setup
create upload directory
mkdir upload
set permissions for upload directory
chmod 777 upload
change to include directory
cd include
set permissions for ost-include.php
chmod 644 ost-include.php
close putty
Open http://{SERVERIP}/scp
Configure osticket as required.
For more information see:
http://osticket.com/wiki/Home(http://osticket.com/wiki/Home)
http://www.openscriptsolution.com/2009/08/31/how-to-setup-attachment-directory-in-osticket-system(http://www.openscriptsolution.com/2009/08/31/how-to-setup-attachment-directory-in-osticket-system)
