New ticket, email notification wanted.

whatevs

Hi. I have tried locating this question before asking but as im not exactly sure how to search for my issue it might be the reason im not getting a result. However..

When a new ticket is made by a customer, it does not send an email to notice me about it. I have been searching on the subject but english is my second language so that might be the missing link ;)

Is there a way to set it so that everytime a new ticket comes in, it auto sends an email to me?

That way i dont have to check the site every day for new tickets...

Thanks in advance!

hotwired007

Check in Settings, Alerts & Notices: New Ticket Alert.

whatevs

thank you for the help! However i have set it to enabled. So im not quite sure how im not getting the emails. I am going to have to doublecheck my settings for outgoing email again.

Thanks though!.. appreciated

whatevs

and ofcourse... after so much troubleshooting, i log on to check again and notice the error right away!!

It was faulty setup by the outgoing settings.

Thanks!