Cannot open tickets!

Levizer

Hello, I have a problem in osTicket.

I installed osTicket just now, yesterday, and it didn't work to begin with - I haven't touched the coding.

My problem is that I cannot open tickets, not as a "staff" and not as a guest. I created a fictive ticket, as a test - and I tried to view it in the staff-panel, but when clicking it; nothing happened. The page reloaded, with a new url (domain/scp/tickets.php?id=3), but the page shows the same...

and there is also this text, above the ticket list: Unknown ticket ID#58.

on all the other pages in staff-panel it says: Unknown ID#58

allways the same number, and it is there without me making a request of any ticket or anything... what is this?

has anyone seen the same before?

here is a screenshot:

blank

THis is displayed AFTER i click the "test" link to the ticket, but is is the SAME as before I click!

HELP!!!!!

Levizer

and also...

The same happens when a guest tries to view it's postet tickets! :(

hotwired007

i think i saw a post about this before, if you go into the database and create a new ticket with ID 58 and then close it you should be able to carry on working...

richei

finally, someone else has this issue. Manually creating the ticket in the db won't solve the problem though, it'll just make that message go away.

Levizer

IE - Chrome - School PC

Hi, I just found out - with help from "konsept-it.no" that the problem may be in IE and Chrome, because the problem only exists, to me at least, in these browsers and not in Firefox.

To others however, the problem exists nowhere so the problem may be even deeper, my computer - I am after all using a school PC with all the restrictions and safty-percausions which that includes.

Hope this was of any helpt to anyone and if not... keep on searching...