Gmail setup / SSL / pop

andreco

Hello

I have spent so much time on this forum, googling and contacting my provider and still cant save my gmail account on OSticket (times out)

My provider assures me no ports blocked.

What I'm confused with is the following line from OSticket setup guide:

In order to use GMail, your host must support SSL, so osTicket can negotiate the secure connection.

Does this mean that I have to buy a SSL license to get this gmail account working? I doesn't seem that other users did it on this forum....

Btw, it works with another non-gmail email account but as I use a professional email account from gmail I have to get it working with them...

Please help. Thank you!

andreco

I have asked osticket for professional service but didnt get any feedback since a week.

I'm really stuck. Why does it work with a public Swiss email account and not with GMAIL.

As soon I enable POP under email accounts Firefox times out when it wants to communicate with gmail to save the settings. The browser says: Waiting for "mydomain.ch..."

Anyone has gmail working? Do I need to purchase a SSL certificate?

thanks

andreco

I find the is insufficient information to setup gmail that requires SSL.

I post my workaround as a idea for others that face the same issue and cant find help.

Create a new subdomain and point the DNS/MX settings not to gmail but to your hosting providers email service (that likely works well without SSL)

mydomain.com -> gmail

ticket.mydomain.com -> hosting provider email service