Unmarking a ticket overdue

danmacd

Is there a mod out there to remove the overdue tag after I've set it on a ticket? I've been using it to mark tickets that I'm waiting on things to be shipped in, and have been using phpmyadmin to unmark them. Would be nice to be able to do this in the admin panel.

Thanks

TheAudioPimp

Did you ever find an answer to this ?

Cheers

dadoo

You have to close the involved ticket and reopen it. It's the only way i found.

TheAudioPimp

Maybe someone can upload the code to add to the drop down

Kindof like this

If isoverdue =0 display "mark as overdue" in drop down

If isoverdue =1 display "unmark as overdue" in drop down

Can anyone code this ?

TheAudioPimp

This is the bit from Staff/Viewticket, it should give you the options.

<?if(!$ticket->isoverdue()){ ?>

<option value="overdue" <?=$info=='overdue'?'selected':''?> >Mark Overdue</option>

<?}else{?>

<option value="notoverdue" <?=$info=='notoverdue'?'selected':''?> >Un-Mark Overdue</option>

<?}?>

just need someone to write the class.ticket bit and scp/tickets

for notoverdue