Found this site...so far all the mods I have installed are working!
http://www.openscriptsolution.com/2009/12/02/displaying-the-staff-name-in-reply-email-of-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/12/02/displaying-the-staff-name-in-reply-email-of-osticket-v1-6-rc5)
