I am trying to add a feature in OSTicket, ie., an attachment feature for the tickets itself, now the attachment is taken only for the posts in the tickets (correct me if I'm wrong & guide me in a right way), I just need to upload the attachment from the ticket page & the attachments must be shown in the ticket page, not in internal notes or in posts or replies.
Thanks in advance.
IMHO, no need to add such feature since osTicket has provided two very simple upload feature from the two sides. One from client-side, and the other from staff-side. From the client-side you may use open and post reply ticket form, and from the staff-side you may also use create and post reply ticket form.
Yes, there is a mod somewhere in this forum that provides upload from Internal Notes section. Of course, the upload feature in Internal Notes section should be provided only for internal staff purpose (not for client).
If you implement another way besides the two main ways above, then actually you will duplicate the existing upload feature from staff-side (just my two cents).
However, if you meant the quick and simple way to view the list of the attachment files, then consider to implement the attachments list mod via (this link).
Hope it helps.
Sincerely,
Masino Sinaga
IMHO, no need to add such feature since osTicket has provided two very simple upload feature from the two sides. One from client-side, and the other from staff-side. From the client-side you may use open and post reply ticket form, and from the staff-side you may also use create and post reply ticket form.Yes, there is a mod somewhere in this forum that provides upload from Internal Notes section. Of course, the upload feature in Internal Notes section should be provided only for internal staff purpose (not for client).
If you implement another way besides the two main ways above, then actually you will duplicate the existing upload feature from staff-side (just my two cents).
However, if you meant the quick and simple way to view the list of the attachment files, then consider to implement the attachments list mod via (this link).
Hope it helps.
Sincerely,
Masino Sinaga
Thanks masino sinaga.
I have just added a upload file in edit form & Its working fine now, But What happens if I upgrade to the newer version in future?? will my modifications gets lost?? I have hard coded, Will those lines of coded will be deleted in Upgrade??
