Hello,

I made some additions to my Open New ticket. I added 3 new fields. But I want thoes fields to show up in the email alerts.

For example:

For a ticket number to show up in the email. You would add %ticket to the template. But I want to make a %camera (for a camera number) but I do now know where to make this mod at.

Does anyone know.! I need your help!!!

replaceTemplateVars

Open your /include/class.ticket.php file, then customize the related code that located in the replaceTemplateVars function.

Hope it helps.

Sincerely,

Masino Sinaga

Write a Reply...