Bounce Handling - URGENT!!

adi_555

I have blocked some spam mail ID's and it seems these A**h***S are still shooting junk mails onto my support id (I have enabled creation of ticket via mail)

However, these IDs are blocked so new tickets cannot be created BUT osticket autoresponds to them (which turns out to be bounce mail) and as a result I get 100+ mails in my inbox by osticket (mailer-daemon) on failure of email delivery.

Is there a way to turn of auto respond for banned emails? or to make it simple turn of any notification for any bounced mails?

adi_555

Experts Please help!!

ByteRot

So the banned emails are not creating new tickets but the bounced email from the original tickets, before you put the bans in place are?

What you need to do is clean out your support email inbox. Stop OSTicket email checker in admin, log into your support email account and remove all the emails that are bad and then restart OSTicket. This will start everything fresh and OSTicket will not continue to create tickets on the bounced emails.