1. setup a user in Exchange - like tickets with an email address of tickets@domain.ext.
2. give it permissions to be accessed via POP or IMAP.
3. Log into OST with the admin account and goto:
Admin panel -> Emails
4. Either Add a new address (or edit an existing one)
5. configure the settings.
Email Address: tickets@domain.ext
Email Name: tickets
New Ticket Priority: your preference
New Ticket Department: your preference
Auto Response: leave unchecked
username: tickets
password: whatever you set for the password
MAIL ACCOUNT
Status: Enable
Host: servername (note: we use netbios name but we run dns internally)
port: 143
Protocol: IMAP
Encryption: None
Fetch Frequency: 2
Maximum Emails per Fetch: 10
Delete Messages: checked
SMTP Settings (Optional)
status: enable
SMTP HOST: servername (note: we use the netbios name)
SMTP Port: 25
Authentication Required: No.
6. hit submit.
