On Response MSG from Staff alert email to all

rangermid

i'll already TRY this

(New Response Alert for All Department Members in osTicket v1.6 RC5) and this (New Message Alert for All Department Members in osTicket v1.6 RC5) and both solutions work greats for

1.- When the client respond with message, alert to all staff

2.- When Internal Note Post, alert to all Staff

But, i want to do:

When anyone (User/Staff Member) Reply one ticket with message, send mail to all in the staff or dept, to know about the response, and "the client (already do)"

Did you know how about this? i'll try not successfull do changes, and im lost.

Thanks for help

masino_sinaga

When anyone (User/Staff Member) Reply one ticket with message, send mail to all in the staff or dept, to know about the response, and "the client (already do)"

Not sure what you mean about it. Can you explain it in more detail by giving an example for such case? Thanks!

Sincerely,

Masino Sinaga

rangermid

Well Thanks for answer this.

I'll want to do are.

When a member of staff, reply the ticket, send email to all members to the staff and the customer

Im alredy do with internal notes with your mod.

Couin

Would have this feat too , or at least, to dept manager.

Thanks :)