Timestamp off

underpope

I am encountering an issue where the timestamps for every action on every ticket is off by +3 hours. If a ticket is filed at 1 in the afternoon, for example, the timestamp will be reflected as 4 p.m. We are located in PST (GMT - 8), but the timestamp seems to be set at EST (GMT - 5). Any replies, internal notes, and so on also get the wrong timestamp.

I have done the following:

* Set the timezone to PST in System Preferences and Settings

* Set the timezone to PST for all active users

* Set "Observe daylight savings" to True in System Preferences and Settings and for all active users

* Ensured that the server's system time (we're running CentOS) is set to the proper timezone and time

* Updated the default timezone in php.ini to America/Los_Angeles

* Confirmed that the timestamp in MySQL is set properly

Anyone have any insights or suggestions to offer?

ntozier

In your php.ini do you have the time zone in quotes?

ala

date.timezone = "America/Los_Angeles"

I had to have it in quotes to actually work correctly on my server, but I am running Windows Server too so.... :)

I guess you could try setting it manually like:

date.timezone = "Etc/GMT-8"

Please let me know if that helps at all. I'm curious as to why you are experiencing this issue.

underpope

This actually turned out to be an issue with the timezone data that had come with PHP. The server administrator reinstalled the TZ files, then restarted the server. All is well.

ntozier

Excellent glad to hear that you got this fixed, and thank you for posting your solution. Maybe it will help someone else.