disable mandatory field

axus

hello,

how can I disable the email ticket system for mandatory field without an error message is sent and the ticket anyway?

can someone help me there?

OSWorX

hello,
how can I disable the email ticket system for mandatory field without an error message is sent and the ticket anyway?
can someone help me there?

Do you mean in the front- or backend?

And what if the email address is not given - no reply can be send.

sharmaminal

Hi, I too have the same question.

Can it be done from front-end?

ntozier

What OSWorX was trying to get at is that OSTicket has two interfaces.

The Client side (Front end) and the Staff Side (The back end). If you want to disable fields on one side or the other (or both) the place you go is different. Please explain if you want to do this on the client side, the staff side, or both.

sharmaminal

Disable mandatory fields

I want to disable it on both ends.

ntozier

/include/class.ticket.php

Look for all instances of

$fields = array('type'=>'email', 'required'=>1, 'error'=>'Email is required');

and change the 1 to a 0. There are two of them if I remember correctly.

I do not advise doing this, as I do not know what other changes this action might necessitate, but if you really want to do it, enjoy. Note: I believe that email in the database is set to NOT NULL... so bare minimum that would have to be changed also. OST uses email addresses like a username for the person opening a ticket. Disabling it will probably break all kinds of things.