Admin bug?

carbjoy

scp/admin.php?t=settings returns a page not found error.

I discovered this when trying to look at settings to see why customer's email replies to the ticket system were not being added to the database & display page for ticket history.

Everything else works properly - overall.

Additional info:

using OS TIcket version 1.6.0

PHP Version 5.2.17

Server: Linux i686, Apache mod_fcgid/2.3.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635

Mail Sending: phpMail function

Mail Fetching/Receiving: IMAP or POP and Server version (unsure as I can't read the settings per this problem)

If anyone can assist with trouble-shooting this problem, it would be greatly appreciated.

ntozier

You should consult your PHP log, it should tell you exactly why you are getting this. Alternatively you could turn error displaying on. (there are directions how to do this on the forums here if you search).

Blindly I would say that the first thing I would do is try re-uploading the following file to your server:

/include/staff/preference.inc.php

If you consult your php.log and let us know what the actual error you are getting is we will be happy to assist you with this.

carbjoy

Thank you!

The problem was that WordPress was attempting to process the request. I was able to resolve this by creating an .htaccess file in public_html/TARGETDIRECTORY with the following directive:

RewriteEngine Off

Solved the problem!

carbjoy

Part TWO

Now that I have the above problem fixed, I am back at square one. Customer replies to the ticket system sent by email do not get logged into the database.

Here are my pertinent mail settings:

Enable POP/IMAP email fetch

Enable email piping

Strip quoted reply

are all CHECKED.

Outgoing mail is "none" use PHP

Default System mail is a dedicated address with no forwarder

Default Alert Email: is set to Use Default

System Admin Email Address: is set to an address that is a regular email account that I use to correspond with people when doing manual mail.

Enable AutoCron is CHECKED

What setting do I have wrong? When a customer replies by email it does not get logged.