Carbon Copy for 1.6 ?

cubicalmonkey

Hello,

I've struggling to add CC functionality to my ticketing system. Following this thread http://osticket.com/forums/showthread.php?t=3323&page=3(http://osticket.com/forums/showthread.php?t=3323&page=3) but so far I'm unable to log any email addresses in SQL from the CC field when the ticket is created via email. Also seems every word in the message body is split and ends up in the CC response. Was wondering if anyone has a better or working solution? I'd like to be able to maintain a list of CC'd addresses per ticket and for any update or edit to a ticket, give an option to CC those on the list. I'm used to the RT Carbon Copy feature which is the only thing holding me back from migrating to OSticket.

GPVL2

Hey,

Try my fork, it's all built in. It's lacking a DB upgrade/install script at the moment but the stuff you want in terms of CC is in there and works.

https://github.com/gplv2/osTicket(https://github.com/gplv2/osTicket)

Glenn

bchinella

Having issue with new code/fork

I've just used the code, but am having issues when posting in 'edit'. Any ideas? Is it not meant to use phpmail in the new code?

I'm getting a red "Unable to post the response."

It will allow me to make other changes and post internal notes, but seems to have problem with email.

mathesonian

I think I got it

Saw (this )bug on pear.php.net

that steered me in the right direction.

First follow scottro's tutorial (here.)

create an array in class.email.php right before this statement.

if($smtp){ //Send via SMTP

$mail = mail:('smtp',

array ('host' => $smtp,

'port' => $smtp,

'auth' => $smtp?true,

'username' => $smtp,

'password' => $smtp,

'timeout' =>20,

'debug' => false,

));

like so:

$smtp_to = array (

'To' => $to,

'Cc'=> $cc,

'Bcc' => $bcc;

Then replace;

$result = $mail->send($to, $headers, $body);

if(!PEAR:($result))

return true;

with

$result = $mail->send($smtp_to, $headers, $body);

if(!PEAR:($result))

return true;

If you followed all of scottro's steps plus mine you should now be able to send cc and bcc emails when replying to a ticket when using smtp.

Just make sure to not make a bcc header if you want it to ne a true blind carbon copy.