Help Topic Select box limited characters

redking

I am trying to show the help topic in detail, but the select box in the http://localhost/osticket/open.php(http://localhost/osticket/open.php)

is stripping of the characters after say around 30 characters, I need to provide a details pre help topics with least 100 characters.

How to do that ?

Anybody there to help?

masino_sinaga

By default, the length of topic field in the ost_help_topic is limited to 32 characters. You have to alter this length field value by changing it to become 100.

Good luck!

Sincerely,

Masino Sinaga

redking

Dear masino_sinaga,

Thank you for your reply and help, where can i change ? I mean in which files i should make the changes?

Please reply

Thanks

masino_sinaga

You have to alter your ost_help_topic table in your MySQL database.

Sincerely,

Masino Sinaga

redking

Thank you!

I did the change using the following syntax in phpmyadmin

alter table ost_help_topic modify topic VARCHAR(200)

this changed the characters to 200 .

You made my day thanks again for your help