Admin Email Reply

cokey

Hi,

When the staff member gets a new ticket alert, are they able to reply to the message via email and have that email append to the message.

I have modified class.ticket.php to include the ticket number in the new alert emails.

Whenever I reply to the new alert email osticket creates a new support ticket.

Very frustrating, any help greatfully received.

Kind regards

Col

anworks

I would love to be able to do this as well - did you ever figure out a solution?

bduncanj

I'd also really like to see this feature - it would in fact be a big factor in adopting osTicket, as our support team may be need to reply from their Black Berries. Does it exist.. or has any one changes the inbound mail handler to support it?

burkarl

I'm looking for the same, anybody find a solution?

cifroes

I'm looking for the same feature. Is it possible in osticket or does it require modifications?

I can do the modifications but I don't want to waste time modifyng in a codebase that will not be used in 2.0 or something like that...

SleepDancer

There is a solution on this thread. I am facing few issues with it, however, it seems some managed to get it to work properly:

http://osticket.com/forums/showthread.php?p=7031#post7031(http://osticket.com/forums/showthread.php?p=7031#post7031)

slm4996

Here is an early start I made

http://osticket.com/forums/showthread.php?t=2218(http://osticket.com/forums/showthread.php?t=2218)

It works for me, maybe you can adapt it for you.