Hi,
I would like to notify the staff of a certain department that there is a new ticket, but I only want to do this for a single department. Is this possible?
Also, is it possible to notify the staff assigned to a department if a ticket has been transferred to their department from another one?
Thank you
I figured this out by setting the department manager for only the department that I wanted to be notified.
For the second part, I see that isn't part of the core code.
I found this:
function transfer($deptId){
global $cfg;
/*
TODO:
1) Figure out what to do when ticket is assigned
Is the assignee allowed to access target dept? (At the moment assignee will have access to the ticket anyways regardless of Dept)
2) Send alerts to new Dept manager/members??
3) Other crap I don't have time to think about at the moment.
*/
return $this->setDeptId($deptId)?true;
}
I see it has been put on the to do list.
If anyone would know of a quick mod I could add to notify the department member that a ticket has been transferred to them, please post it here. Thanks!!
