In there pop mail replies it sends the %ticket and %email in the mail, can I get the username, what %? variable would i need to use ?

like to start the message with

Thank you

This is not an option, at least not without changing the code.

If you want this you could use %username and then change the file ./include/class.ticket.php

See (http://www.osticket.com/forums/showpost.php?p=2384&postcount=5) for more info. This is about using the phonenumber, but the principal is the same. Instead of getPhone() use getName().

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