How to use New Email instead of old Email

sandeepappana

Hi,

i am installing OSTicket in that time i am given mail id is "isupport@domain.com". i am enable autorespond email options. while sending mail to above mail id, i got autorespond to "isupport@domain.com". now, i want to create new mailid and use that mail id for creating tickets and autorespond mails to that mailid for users. i mean i dont want to use old mail id i want to use new mailid what to do.please help me. and i dont know is this post to this forum r not if s where i can post my forum please help me

Thanks,

sandeep

ntozier

Go to Admin panel -> Emails.

Select "Add new email"

Enter the information for that email address.

Click submit.

Click on the "Settings" tab.

Scroll down to "Default System Email:"

Select your new email in the drop down.

sandeepappana

Thanks ntozier, it is working fine. i need some more help, while sending autoreponse to the use mail is showing as

-- do not edit --

user@domain.com,

A request for support has been created and assigned ticket #32. A representative will follow-up with you as soon as possible.

You can view this ticket's progress online here: %url/view.php?e=user@domain.com&t=32

If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.

Support Dept

i dont want to show message in first line "-- do not edit --" i am checking in Admin panel -> Emails --> Templates-->osTicket Default Template -->

User --> New Ticket Autoresponse

subject Ticket Opened

Message Body:

%name,

A request for support has been created and assigned ticket #%ticket. A representative will follow-up with you as soon as possible.

You can view this ticket's progress online here: %url/view.php?e=%email&t=%ticket.

If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.

%signature

but i didn't got solution where i should change setting. Please help me

Thanks,

Sandeep