FATAL Error when logout

coder99

Dear All,

I am totally new to OSTicket development and just registered with this FOrum and this is my first post. My apology, if I post something has been discussed before :).

My issue is that when I try to logout I get a fatal error however, once I click on the URL http://localhost/sites/newsupport/scp/logout.php(http://localhost/sites/newsupport/scp/logout.php) it prompts me to the login page which is fine.

Here is the message I get:

Fatal error: Call to a member function translate() on a non-object in C:\xampp\htdocs\sites\newsupport\scp\login.php on line 26

Here is the top lines of that page:

$msg=$_SESSION;

$cfg=$_SESSION;

$trl=$_SESSION;

$msg=$msg?$msg:$trl->translate('TEXT_AUTHENTICATION_REQUIRED');##error line

$labelUsername = $trl->translate('LABEL_USERNAME');

$labelPassword = $trl->translate('LABEL_PASSWORD');

I forgot to mention that I am working on a multilanguage support for the OSTicket. I used the Dutch package I found a reference to it in one of the forum.

Please let me know if I am missing something and again this is my first post in this forum.

Regards,

masino_sinaga

I believe that fatal error was caused by the use of translate function. Make sure you have included all the related files for your multilanguage osTicket and also make sure you have followed all the related instructions in order to make your osTicket supports for the multilanguage feature.

Sincerely,

Masino Sinaga

coder99

Thank you Masino Sinaga for your reply.

I believed I have followed the instructions and I got everything working except for the logout function. Every time I logout it gave me that error but if I refresh the link it works for me.

Is there anything else you propose to resolve this issue.

THanks

masino_sinaga

Can you copy and paste here the whole content of your logout.php and login.php files?

Sincerely,

Masino Sinaga