Hello,
I've got a perplexing issue with osTicket. When logged in as a user that is either an administrator or a manager, any page under the "tickets" tab takes about 5-6 seconds to load. A normal "staff" user or non logged in client only takes about a second to load any given page. Pages on other tabs work well for all users. At first I thought that the problem was related to the fact that the admins and managers are having to load a lot more tickets (100 or so vs. only about 5), but while making modifications to the staff page I tested having them pull up all open tickets and it still only took about a second. I have heavily modified the pages, but I recently tested with an unmodified install on the same database and got the exact same results. This isn't necessarily a dealbreaker as the majority of our users will be using the staff or client pages, but it would be nice to be able to fix this problem. I have done a lot of digging through the code and briefly commented out various sections (especially those if($thisuser->isAdmin()) lines), but so far nothing has worked. Any help would be greatly appreciated.
