How Tickets can be created via email in Local Machine

sandeepappana

Hi,

I am new in OSTicket, i installed OSTicket in local Machine. i am able to create tickets and viewing the ticket status also. I want to create Ticket via E-Mail in Local Machine not in Server Machine, I am doing changes like this

1. Go to Admin panel -> Settings -> Autoresponders (Global Setting)

enable New Ticket.

2. Go to Admin panel -> Emails -> Templates -> osTicket Default Template -> New Ticket Autoresponse

Edit this portion of the template to your liking.

Click Save Changes are the bottom.

3. Go to Admin panel -> Departments -> click on your departments and make sure that under Autoresponders that New Ticket is enabled.

i am doing this settings in local machine but mail is not going to user.can i do any more settings. please help me.

Thanks,

Sandeep

ntozier

In your php.ini locate the section and ensure that you have properly configured PHP to send mail. It should look something like:

; For Win32 only.

SMTP = ENTERYOUREMAILSERVERHERE

smtp_port = 25

; For Win32 only.

sendmail_from = your@emailaddress.org

; For Unix only. You may supply arguments as well (default: "sendmail -t -i").

;sendmail_path = "c:\intepub\sendmail\sendmail.exe -t"

; Force the addition of the specified parameters to be passed as extra parameters

; to the sendmail binary. These parameters will always replace the value of

; the 5th parameter to mail(), even in safe mode.

;mail.force_extra_parameters =

sandeepappana

Thanks ntozier