Just wondering if anyone has an osTicket system with ALL or MOST of these MODS. Things I would need are:
1. Take ownership of ticket, and have that email everyone in the dept.
2. Show who has ownership of a ticket in the ticket view (and click to sort on the heading)
3. Multiple attachments (both Manager/Admin view, and Staff/End user view)
4. Age of ticket, with color coding for highlighting the "older" tickets
5. Due dates
6. Print ticket formatted nicely for a printer
That's all I can think of for now. I know I can go through all these threads, and piece everything in, but if someone already has this, can you please post it? Since it's GPL, maybe we can fork it, and put it on GitHub to keep things "alive" (I see it hasn't been updated since 2010).
It's nice software, and I like the author's style and witty comments :-) Much like my coding. Not pretty, but it works!
Many thanks,
Bruce