Department manager email on updates NOT working!

JeffCT

Hi all.... I've searched and searched for this issue and see that others are having it, but no one apparently has a fix or it hasn't been fixed.

My problem is simple. Everything works, except the department manager gets an email when a ticket is updated. The staff member and customer do, but the manager doesn't.

All of my settings are correct, the boxes are all checked, so that isn't it. The manager staff person is selected as manager, etc, etc.

Does someone have any other options to try, it seems a little ridiculous that this simple thing doesn't work at all, no matter what I try.

Thanks!

Jeff

ntozier

We use:

Admin panel -> Settings -> Alerts & Notices

New Ticket Alert: enabled

Department Manager

(none of the others are checked)

And it works. Our department manager email address is actually a mailing list which has our entire IT department in it.

I know this doesn't particularly help you, but I wanted to let you know that it does work.

JeffCT

Ya, it doesn't work to the department manager on replies.... he get's them on new tickets, etc....

There are a number of threads on here with users complaining about the same thing.

I guess it is what it is.....

JeffCT

Does anyone have any thoughts on this, anything else to check.....