Emails and priority level

erron

Wondering is someone can help me with a quick question, where could i find in the PHP where it sends emails to support people when a new ticket is raised?

Also, how do i identify what priority the ticket is before sending.

Basically im trying to put the priority of the ticket into the subject line of the email.

Any help would be much appreciated.

pcworld

Have a look at include/class.ticket.php, function create.

For me it's line 1,386, starting with:

//If enabled...send alert to staff (New Ticket Alert)

if($alertstaff && $cfg->alertONNewTicket() && is_object($ticket)){

ntozier

I believe that the file you are looking for is

/include/class.email.php

Look about line 135ish.

pcworld

@[deleted]:

The function you're refering to is the general e-mail-sending function and will probably not help the OP's issue.