Changing Staff Control Panel Tab Words

fellglenn

I am looking to change the words that are in the Tickets, Knowledge Base, Directory.... tabs on the staff control panel and also some of the sub menus. I am essentially wanting to change it from "Tickets" to "cases" our organization uses the ticket naming for another ticketing system. What file are these variables and arrays located in or is the code to make this modification. I have checked in the header include files, but cannot find it to save my life.

I have all but changed all of the instances of "ticket" in the Staff and Client UI (im not worried about the admin side to much) to "case", but that is all that I have left.

carnival

In /osticket/upload/include/staff/header.inc.php you should find lists with the id of main_nav and sub_nav, which include the array names for the tabs and submenu items.

You can change the submenu labels for the staff control panel in /osticket/upload/scp/tickets.php:

$nav->addSubMenu(array('desc'=>'<STRONG><s>**</s>Closed Tickets<e>**</e></STRONG>', ...

I can't dig much further at this moment, but I hope this at least helps a little?