Hello, I just can't seem to get this to work.
I found these previous:
http://osticket.com/forums/showthread.php?t=6741(http://osticket.com/forums/showthread.php?t=6741)
(Couldn't get this done, it tells to comment }else and there is plenty of them)
and
http://osticket.com/forums/showthread.php?t=2682(http://osticket.com/forums/showthread.php?t=2682)
And it still doesn't work correctly.
If I add somewhere for example 74959742 (8 digits), it will find it.
However if I have for example 1234567 (7 digits) or 843255242 (9 digits)
it doesn't work.
if I add new with 8 digits, like 22447753, it still doesn't work...