How Tickets can be created via email

sandeepappana

Hi,

i am installed osTicket, now my scenario is i want to create Ticket via Email and i want to reply a message to agent like "thanks for sending message this is ur ticket number i want to show his ticket number and also we will complete with in 15 days" like that. so What are the settings i can do and also where i can change the email settings. i am new in this concept. Please help me any one how to do this and also i am unable to see Admin Login is it mandatory and also how to see admin login. please help me.

Thanks,

Sandeep

ntozier

Been a while since I set this up, but these directions should get you going, or at least pointed in the right direction:

1. Go to Admin panel -> Settings -> Autoresponders (Global Setting)

enable New Ticket.

2. Go to Admin panel -> Emails -> Templates -> osTicket Default Template -> New Ticket Autoresponse

Edit this portion of the template to your liking.

Click Save Changes are the bottom.

3. Go to Admin panel -> Departments -> click on your departments and make sure that under Autoresponders that New Ticket is enabled.

sandeepappana

Thanks ntozier, it is working fine

sandeepappana

Hi ntozier, i need some more help for u. while installing OSTicket i am given mail id as "isupport@domain.com". while creating ticket i got autorespond to this mail id. Now, i want to create new Mail id and use that mail id for sending autoresponse to user ahen user create ticket via Email or web. is it possible to do if s how to do this please help me.

Thanks,

Sandeep

ntozier

I believe that I answered that in your other post at:

http://osticket.com/forums/showthread.php?p=24587#post24587(http://osticket.com/forums/showthread.php?p=24587#post24587)

sandeepappana

ntozier, i am not checking my other post so i posted here, i am trying this settings it is working fine thanks ntozier