Attachment

dapidc

Can user submit ticket with attachment?

How to enable it?

We need to allow user to attach picture (screenshots) and office document (word, excel).

Thanks,

Dapid Candra

ntozier

To enable attachments via web:

1. Go to: Admin panel -> Settings -> Attachments

2. check "Allow Attachments:"

3. Configure the rest of that section per your preference.

Note: there is also a check box for allowing attachments on emails used to open tickets there.

f1mktsol

To enable attachments via web:
1. Go to: Admin panel -> Settings -> Attachments
2. check "Allow Attachments:"
3. Configure the rest of that section per your preference.
Note: there is also a check box for allowing attachments on emails used to open tickets there.

I've created a folder on my server, chmod to 777. So, what am I supposed to use in the field "Attachment Folder?" The URL of my folder is:

http://f1marketsolutions.com/help/attachments

If I use this, or anything else, all I get are error messages:

"Invalid upload dir"

"Directory must be valid and writeable"

Thank you.

masino_sinaga

I've created a folder on my server, chmod to 777. So, what am I supposed to use in the field "Attachment Folder?" The URL of my folder is:
http://f1marketsolutions.com/help/attachments(http://f1marketsolutions.com/help/attachments)
If I use this, or anything else, all I get are error messages:
"Invalid upload dir"
"Directory must be valid and writeable"
Thank you.

Please read this:

(How to Setup Attachment Directory in osTicket System)

Sincerely,

Masino Sinaga

f1mktsol

Thanks

Thanks very much for your help!