Ticket Message to client

Hello - I receive the ticket fine in my email - but the person submitting the ticket does not.

Is there something I may not have checked or set up to make sure they receive a confirmation and new ticket number?

I receive it fine - but they could get a little upset :-)

Terry

Are you positive you have 'New Ticket:' alerts enabled?

Does that department have Autoresponders enabled?

Admin Panel >> Departments >> >> Department Name >> Autoresponders. Select enable "New Message".