I've just installed OSTicket 1.6 and I am trying to configure an email address for polling. I have tested the email using telnet. We are using pop3 and the server is configured to work either with or without ssl. I can telnet to the pop3 server and login manually with no issues. When I try to configure OSTicket, it says that the username/password is invalid. I suspect that this is due to the username. We are using an exchange server. The server requires that the username be \\mailboxname>. I suspect that the backslashes are being stripped before the username is sent to the server. Has anyone else seen this issue?
We use Exchange, but do not use that format for username and it works okay. I'm thinking that you would have to go in and edit the source to get it to work the way that you are trying to use it.
I have no issue with modifying the source, but there is a lot of code here. Any suggestions on where to start? I suspect that this is an issue with the IMAP.so rather than an inherent issue with OSTicket.
Off the top of my head (with out looking for it) I would start with:
include/class.mailfetch.php
If I get the chance (and remember to) a little later I will dig a little deeper for you.
