Pre made Templates

keyboarder

Hi all,

At first a BIG THANKS for (a) perfectly working script(s) ! As soon as my tests are successfully done, my donation rolls over ! I'm using OSTIC version 1.6.0 for a different purpose and so far it works fine.

Now, I had once modified the pre-made templates, to be found in the admin panel under "emails". I have also modified the user's templates, which return correctly. However, in the e-mails sent I'm receiving additionally some initial osTicket Template textes above my altered textes. To make that a bit more clear, a certain message returned from the script looks like this:

-- do not edit --

any name,

Our customer care team has created a ticket, #853542 on your behalf, with the following message.

then my message follows correctly with pre made user replies -->

at the end of the message ist says:

If you wish to provide additional comments or information regarding this issue, please don't open a new ticket. You can update or view this ticket's progress online here: http://mydomain.com/ostic/view.php?myemail&t=853542.

My question is: Where do the additional textes (in red) come from. I cannot find them anymore among the pre-made templates, to be found in the admin panel under "emails". There are only those textes, which I once all had modified. Is there any other location for the textes in red ? Or is this a permissions issue ? If so, what file(s) or directory should I chmod to 777 ?

Any Advise highly appreciated. Thanks

One additional remark please:

Under admin/Staff Panel/emails it shows the "osTicket Default Template" marked with "In-Use" = NO. How can this be set to "Yes" ?

tomt

On my installation this text is found in the email templates.

Goto Email -> Templates

Goto osTicket Default Template

'New Ticket Notice' contains:

%name,

Our customer care team has created a ticket, #%ticket on your behalf, with the following message.

%message

If you wish to provide additional comments or information regarding this issue, please don't open a new ticket. You can reply, update or view this ticket's progress online here: %url/view.php?e=%email&t=%ticket.

%signature

Edit it and it should be sorted !!

keyboarder

pre-made e-mail templates

On my installation this text is found in the email templates.
Login to the admin panel,
Goto Email -> Templates
Goto osTicket Default Template

@[deleted] - Thanks for reply, but that's exactly the issue: That text was the initial OSTIC template text, BEFORE I edited it ! BUT - I have replaced the entire text with my own, and the initial text (as you quoted) comes ADDITIONALLY together with my own text...

Thus the question remains: Where does that initial OSTIC template text come from ?

tomt

Have you checked your DB to ensure it's not 'hanging' around in there !!

keyboarder

pre-made e-mail templates - Matter solved !

Thanks for any support ! Matter is solved:

I had made a copy of the pre-made templates and updated this copy with my own content and I did not delete the initial OSTIC pre-mades.

I now found out that the script obviously takes the pre-made e-mail templates from the first settings it finds. I my case this were the initial OSTIC pre-mades, since they were not deleted.