I am looking for the file containing the text sent in the creation of a ticket to the creator of the ticket.
Exemple of mail :
A request for support has been created and assigned ticket #xxxxxx. A representative will follow-up with you as soon as possible.
You can view this ticket's progress online here: http://firstname.lastname@example.org&t=xxxxxx(http://email@example.com&t=xxxxxx).
If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.
Sorry for my English, I an French.
Thank you in advance!