Wondering whether it's worth looking at adding SMS Alerts based on the time of day.. ?
So a client who has 24/7 cover submits a ticket at 9am and SMS to sent to alert a support member.
Another client doesn't have 24/7 cover, so there ticket doesn't trigger an SMS
I think this could link to my multiple company mod..( nearly finished )
Any ideas, comments or suggestions ??
Thanks
