Hi All,
I have been trying to setup the SMTP settings to allow notifications when new cases are open via email to the support grp.
Im having problems however as our setup dictates that our incoming mail server username and password differ from the outgoing email server.
I can specify a SMTP host and port as well as setting for authentication, but have no way of entering different the different username and password.
Any help would be wonderful, I dont want to do anything complex, just setting up an email notification to a specific email address when a new ticket has been created, changed or closed.
Thanks,
Sam
